How Shopify Conquered Fashion
NEW YORK, United States — Couture fashion label Ralph & Russo, Japanese cult brand Comme des Garçons and home goods designer Jonathan Adler all make very different products.
But there is one thing the three brands have in common. Over the last few months, they all started websites with Shopify, the Canadian e-commerce company.
Though their moves weren’t directly related to Covid-19, they join a stampede of companies that have turned to Shopify to help them with e-commerce, as retail stores shuttered in response to lockdown restrictions.
Shopify is one of the pandemic’s big winners. Its revenue during the first quarter of 2020 was up 47 percent, compared to 2019. Its share price has tripled since mid-March, making Shopify Canada’s most valuable company, with a market capitalisation close to $118 billion, more than Target and eBay combined.
But even before the pandemic hit, Shopify was a crucial component of fashion’s ecosystem. Though its core business is still powering brands’ online stores, the company has expanded into a host of related services, including email marketing, inventory management and order fulfilment.
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Large fashion and beauty brands like Kylie Cosmetics, FashionNova and
Kith use Shopify, as do tens of thousands of smaller ones. In June,
Walmart announced it was partnering with Shopify, allowing merchants to
sell directly on the retailer’s site — a tie-up that appears designed to
compete directly with Amazon’s much larger third-party marketplace.
Some analysts warn that as Shopify solidifies its status as the go-to
e-commerce platform, brands will find themselves locked into using its
services, lacking the budget or expertise to strike out on their own.
With Shopify entering arenas such as order fulfilment, the platform is
increasingly putting itself between brands and their customers. And when
brands all use the same out-of-the-box tools to sell clothes online,
they will have lost a key means of gaining a competitive edge.
“There’s a little bit of a captive relationship,” said Andrea Szasz, a
principal at Kearney, a global strategy and management consulting firm.
But that scenario is still a ways off, if it ever arrives. And for
many brands, especially those just starting out, it may be preferable to
the e-commerce landscape that existed before.
“There were companies developing their own sites five years ago, but
it was cost-prohibitive, especially for smaller businesses,” said Ygal
Arounian, a research analyst with Wedbush Securities who covers Shopify.
“They’ve democratised e-commerce.”
Democratising E-Commerce
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Shopify was founded in 2004 as an online snowboarding shop. Founders Tobias Lütke, Daniel Weinand and Scott Lake then began selling the software they had built for other companies to create and customise their own online store.
Shopify now powers over 1 million online businesses in 175 countries. It earned about $1.5 billion in revenue last year. Small businesses usually pay about $79 a month for a basic Shopify plan, as well as per-transaction fees every time a Shopify merchant sells something. Bigger brands that opt for the company’s enterprise tool, Shopify Plus, pay about $2,000 a month.
Shopify has many competitors — big software companies like Salesforce’s Commerce Cloud, Magento (which was acquired by Adobe in 2018) and WooCommerce, as well as up-and-coming platforms like Wix and Square. BigCommerce, another competitor, filed to go public last week. Plenty of retail giants also build out their own e-commerce systems.
It became basic knowledge that anyone with very little money could use Shopify.
But over the years, Shopify has become fashion’s go-to, mainly because it lowered the barriers to build a slick-looking e-commerce operation just as a boom in direct-to-consumer, digital-native brands was taking off. The company was also able to present itself as an alternative to Amazon, which also offers a low-cost path to reach customers online via its marketplace, but is increasingly seen in fashion circles as a potential competitor.
“Shopify was thoughtful about growing their customer base very quickly, knowing it would be beneficial to price lower and become the platform companies want to work with,” said Santiago Gallino, a professor at the Wharton School, University of Pennsylvania. “It became basic knowledge that anyone with very little money could use Shopify.”
An Indispensable Tool
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